Menu
Cart 0

Delivery

Shipping Charges

Shipping charges are automatically calculated on the shopping basket screen. If you are NOT from the UK then please ensure you are logged in or you have set your shipping country from the drop down menu.

All orders are shipped in appropriate strong packaging. Unfortunately, due to shipping regulations we are unable to ship liquid and/or aerosols. Orders are computer tracked with barcodes and can be followed up at any time by contacting us.

We advise you to ensure somebody is present at the delivery address since some items may require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.

Orders sent to a non card registered address are sent at the customers liability due to a higher risk of a third party obtaining your order when sending to a third party address.

We reserve the right to alter the shipping option of an order in the case of certain items not being in stock. This will only be implemented on rare occasions to save you money on postage charges.

If your order is returned to us undelivered due to your own fault you will be responsible for the re-shipping charges.

Shipping Times

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.

We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service.

  1. UK Customers

    Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.

    In the unlikely event that your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.

    Normal delivery time after dispatch is approximately 2 to 7 working days. However, please allow up to 14 working days during busy periods e.g. Christmas.

    Unfortunately parcels cannot be declared lost in post until 15 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

  2. Overseas Customers

    Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.

    In the unlikely event that your goods do not arrive within 29 working days of despatch, first contact us to confirm shipping of your order and all delivery details are correct.

    Unfortunately parcels cannot be declared lost in post until 29 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

  3. Import Duty & Taxes

    It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries