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Return Policy

Should you have a faulty product purchased from ALG Sound and Lighting (UK) Ltd that is still within its warranty period, then rest assured we will help.

Please contact the ALG returns department to request a Returns Authorisation Number. Without a valid Returns Authorisation Number items will not be accepted.

You can reach our returns department by calling 0121 458 4457 between 11.00am - 5.00pm, Monday to Friday.

Alternatively you can email returns@soundandlightstore.co.uk

 

USEFUL TIPS TO CHECK

The ALG support team is here to help. However, before making contact please check the following:

  1. Please review the product manual that you where supplied with at time of purchase. This will contain vital information regarding the use and set up of the equipment and often contains all the information you need to solve common problems.
  2. Please make sure that the problem you are experiencing relates to the item in question, rather than something else in your set-up. It is good practice to check cables, connections and all other variables that may prevent successful operation.
  3. If your problem is computer based, please endeavour to make sure you have carried out the basic checks. Has anything changed in the operating system of your PC/Mac, for example, software updates, software installs, preference settings etc. Also check that any external interfaces are correctly installed, connected sufficiently and recognised by your computer.
  4. If you have software related problem we can offer a basic trouble shooting service. However a large majority of software set up problems are due to poor computer user operation and compatibility, and is often not the fault of the software itself. You can always contact the manufacture where the technical support team will show you the correct operation of software you have purchased. Please note we do not offer support for software that has not been purchased from ALG.

 

RAN NUMBER

A Goods Returns Authorisation Number (RAN) must be obtained from ALG for each and every return so that we are able to process your return, otherwise we have no means of identifying the items being returned.

Before you return any item to us please follow our returns authorisation procedure by emailing returns@soundandlightstore.co.uk or contact the returns department on 0121 458 4457. We will provide you with a RAN and further information about where to post your returned item. Please note that a RAN is required before returning any order and we may refuse a return without a returns authorisation number.

Authorised product returns must be sent to:

ALG Sound & Lighting (UK) Ltd 
Returns Department
Ingot Building, First Floor
95 Charlotte Road
Birmingham
B30 2BT

Telephone: +44 (0)121 458 4457
Email: returns@soundandlightstore.co.uk

 

PACKING THE ITEM

It is YOUR responsibility to pack items securely and you must pay for the return costs.

Please return any products with the original manufacturer's packaging wrap up the return securely and place your invoice and the returns authorisation number in the package. Please place all returned goods with their original packaging and pack them securely enough that they are received by ALG intact and with no loss or damage to the items. Apart from where you have received faulty items, you must comply with these returns requirements else your return may be rejected.

 

RETURNING UNWANTED GOODS

If you wish to return unwanted goods for refund or exchange, they must be returned with their original packaging and undamaged. To return an item, please contact us by email within 14 working days starting the day after delivery of the item for a RAN number. We will be happy to accept goods back providing they are in "as new" condition and it is within 14 days from the date you received your order. Items which require installation cannot have been installed or modified in any way and must be returned in their original packaging complete with accessories. A re-stocking fee will apply of 25% of the original price for returning unwanted items.

It is your responsibility to arrange and pay for the goods to be returned to us. As a refund will only be given if the goods are received back in "as new" condition, we recommend that you use a delivery method with adequate insurance in case the goods are damaged in transit. We cannot be held responsible for any damages in transit to items on their way back to us and will be unable to issue a refund if this should happen.

All refunds are processed using the same method by which the original payment was made. Refunds are processed as quickly as possible, we will refund monies in full within 30 days of cancellation of your order.

FAULTY GOODS

If you find your goods are faulty in any way then we will either replace them or refund your money.

Faulty products should be packaged with their original packaging if possible, or suitable alternative packaging, for them to arrive back with us in good condition.

Please check your order on receipt of the items. If you find that the items are faulty or damaged in any way, please contact us by email within 30 working days starting the day after delivery to report the items as damaged or faulty and we will advise you of a RAN number.

CLAIMS

Any claims/return of goods shall be limited to, at our discretion, replacing the goods or refunding the price of the goods. Under no circumstances shall the liability of ALG exceed the price of the goods.

 

PLEASE NOTE THAT ALL RETURNED ITEMS ARE TESTED FOR FAULTS

Please be aware that all returns are thoroughly tested. Any returned item which is not faulty will be returned to the customer at the customer's cost.

Refunds are not provided for returned products which are in good working order.